--> Mac App Store will not load... - MacRumors Forums Front Page Mac Blog iOS Blog Roundups AirPort Apple TV iMac iOS 7 iPad Air iPad mini iPhone 5c iPhone 5s iPhone 6 iPod classic iPod nano iPod shuffle iPod touch iWatch Mac mini Mac Pro MacBook Air MacBook Pro OS X Mavericks Thunderbolt Display Buyer's Guide Forums Register FAQ / Rules Community Forum Spy Today's Posts Search Community Links Pictures & Albums Search Forums Show Threads Show Posts Tag Search Advanced Search MacRumors Forums > Apple Applications > Mac Applications and Mac App Store Mac App Store will not load... User Name Remember Me? Password Go to Page... MacRumors Blood Drive - May 1 through May 31 --> Page 1 of 2 1 2 > Thread Tools Search this Thread Display Modes Jan 7, 2011, 09:51 AM #1 LuvMyTJ macrumors newbie Join Date: Jan 2011 Mac App Store will not load... I installed 10.6.6 on my MacBook Pro 2.2 Santa Rosa model. Everything seems to have gone well until I tried to open the new mac app store. It bounces one time then nothing. I have rebooted a couple times and still nothing. Anyone else having this issue? Last edited by LuvMyTJ; Jan 7, 2011 at 10:18 AM. 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 7, 2011, 10:56 AM #2 m3nd0z4 macrumors newbie Join Date: Jan 2011 Same Prob Exactly the same problem as described on a Mac Book Pro, iCore 7. 0 m3nd0z4 View Public Profile Find More Posts by m3nd0z4 Jan 7, 2011, 11:58 AM #3 LuvMyTJ Thread Starter macrumors newbie Join Date: Jan 2011 I just got off the phone with several Apple techs. They are inspecting my Mac's profile and they are going to get back to me with their findings. Two hours of phone time and several attempted fixes has not corrected the problem. I will report back when I know more. If you are having this issue, call Apple support and insist to speak with a tech if you have no AppleCare coverage. It is a new problem so they can get an exception to help you at no charge. Thats what I did since my coverage ran out 4 months ago. 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 8, 2011, 12:42 PM #4 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Same thing happening to me. I downloaded 10.6.6, when i try clicking the App Store icon, it bounces, a windows pops out saying "Loading" but it just hangs in there. It says "Connecting to iTunes Store" but it never connects. It just keeps loading. I attached an image of the "Connecting" window. Has anybody got a solution to this? Thanks! Attached Thumbnails __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 8, 2011, 02:04 PM #5 dieselmonky macrumors newbie Join Date: Jan 2011 same problem here. if you click on the downloads tab it says that the store is unavailable. 0 dieselmonky View Public Profile Find More Posts by dieselmonky Jan 8, 2011, 02:27 PM #6 LuvMyTJ Thread Starter macrumors newbie Join Date: Jan 2011 Please post your machine specs as it may be helpful. Apple asked for the forum addy so they could check in to see how many of us post with the same issue. I see some of you can get it to start to load, mine will not even open up a window, it bounces the icon on the dock once and that's it. So please post your specs, and call Apple support so they know there are others with the same issue, that way they can facilitate a fix for us. 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 8, 2011, 04:04 PM #7 dieselmonky macrumors newbie Join Date: Jan 2011 i have a imac 21" and a macbook 13" , but the problem is in my macbook, i changed the hd recently due to malfunction. can you give me the number that you called so i can call too. thanks 0 dieselmonky View Public Profile Find More Posts by dieselmonky Jan 8, 2011, 06:09 PM #8 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico My machine: MacBook Pro 5,5 2.226Ghz Intel Core 2 Duo 4GB Ram 90GB OCZ Vertex2 SSD It has 10.6.6 Installed Hope this helps to find a solution... __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 8, 2011, 06:11 PM #9 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Quote: Originally Posted by dieselmonky i have a imac 21" and a macbook 13" , but the problem is in my macbook, i changed the hd recently due to malfunction. can you give me the number that you called so i can call too. thanks I upgraded my HD as well, so im thinking it has to do something with that. Every friend of mine that just updated SL to 10.6 WITHOUT replacing or reformatting their HD's load the Mac App Store without a glitch. __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 8, 2011, 06:16 PM #10 LuvMyTJ Thread Starter macrumors newbie Join Date: Jan 2011 Quote: Originally Posted by dieselmonky i have a imac 21" and a macbook 13" , but the problem is in my macbook, i changed the hd recently due to malfunction. can you give me the number that you called so i can call too. thanks I called this number... U.S. iPod, Mac and iPad technical support: 1-800-APL-CARE (1-800-275-2273) But I think 1-800-MY-APPLE should work too. Remember if you are out of coverage, insist they help due to it being a new problem with the new release. 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 8, 2011, 06:28 PM #11 dieselmonky macrumors newbie Join Date: Jan 2011 I called and they said that because my mb is from 2007 they cant help me!!!! Im starting to think that it has something to do with the hd, but everything is working fine. Should i do a clean install to see if that fixes the problem? 0 dieselmonky View Public Profile Find More Posts by dieselmonky Jan 8, 2011, 06:38 PM #12 LuvMyTJ Thread Starter macrumors newbie Join Date: Jan 2011 Quote: Originally Posted by dieselmonky I called and they said that because my mb is from 2007 they cant help me!!!! Im starting to think that it has something to do with the hd, but everything is working fine. Should i do a clean install to see if that fixes the problem? Yeah, they tried that with me too since my affected machine is that old also. I insisted they attempt to fix it since it was caused by their newly released update. After getting past that, he had to contact a tier two tech who was very interested in the problem. They went as far as sending me a program that gathered my machines specs and info and transferred a file back to them for the techs to study. I am still awaiting a reply from them on their findings. 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 8, 2011, 07:07 PM #13 Consultant macrumors G5 Join Date: Jun 2007 Have you: Repair permission / Verify disk / restarted? Quote: Originally Posted by PBKILLER I upgraded my HD as well, so im thinking it has to do something with that. Every friend of mine that just updated SL to 10.6 WITHOUT replacing or reformatting their HD's load the Mac App Store without a glitch. Nope. Mine has an upgraded HD. I used Software Update to update. WORKS FINE: MBP 17" 2.4GHZ Santa Rosa, 4GB, 7200RPM 500GB __________________ *** Samsung S5 video copies 2011 iOS 5 music *** | Apple User Art | Celebs with Macs | Mac: Power Users | Tech Humor 0 Consultant View Public Profile Find More Posts by Consultant Jan 9, 2011, 12:15 AM #14 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Quote: Originally Posted by Consultant Have you: Repair permission / Verify disk / restarted? Nope. Mine has an upgraded HD. I used Software Update to update. WORKS FINE: MBP 17" 2.4GHZ Santa Rosa, 4GB, 7200RPM 500GB Yup, tried the Disk permissions, Disk repair... The problem still persists... __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 11, 2011, 12:08 AM #15 dieselmonky macrumors newbie Join Date: Jan 2011 PBKILLER im from puerto rico too, do you think the location has something to do with the problem? 0 dieselmonky View Public Profile Find More Posts by dieselmonky Jan 11, 2011, 12:37 AM #16 kmpoboy2 macrumors 6502 Join Date: Jul 2010 Location: Puerto Rico Quote: Originally Posted by dieselmonky PBKILLER im from puerto rico too, do you think the location has something to do with the problem? I don't think so. I have a MacBook pro with the app store working without a glitch. Yet, I have a MacBook that the app strore used to work until I reformatted the HD because a corrupt file after I installed something from the store and now it won't connect to the app store. If you ask me, it seems every one having trouble seems to have upgraded or reformatted the HD. 0 kmpoboy2 View Public Profile Find More Posts by kmpoboy2 Jan 11, 2011, 10:48 AM #17 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Quote: Originally Posted by dieselmonky PBKILLER im from puerto rico too, do you think the location has something to do with the problem? Nope, not the case. I have another co-worker that is using it problem-free (LOL he told me that I ain't missing much, but still). kmpoboy2: I totally agree with you on this one. I think the Mac App store needs a file or something from a previously working or used iTunes (for example, previous purchases or iOS App downloads). Haven't checked that though. Any other sugestions? In order for me to try that I would need to re-format (yet again, for like the 5th time!) purchase something with iTunes with the version of my SL disc, which is 10.6, then do the 10.6.6 update. __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 11, 2011, 05:02 PM #18 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Hello all, somebody from Apple got back to me with the Mac App Store problem, here's what she said: Hi, Open a Finder window. Select your Home folder in the Sidebar on the left. Now open the Library folder then the Cookies folder. Move the *com.apple.appstore.plist* file from the Cookies folder to the Trash. Restart your Mac. Carolyn :-) ------------------------------ Im @ work so I dont have my computer with me at the moment. Anybody with this problem care to see if this works? Thanks! __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 11, 2011, 10:40 PM #19 PBKILLER macrumors regular Join Date: Aug 2007 Location: Puerto Rico Hello All, I finally got the issue resolved. I have the Mac App Store Working. Here's what I did: OK, first I reformatted my HD. The original Snow Leopard disc that I have is version 10.6. So once I installed 10.6, I went straight to iTunes, and hit update. That brought iTunes to version 10.1 (this is without updating SL). I opened iTunes, signed in the store and downloaded a free app. After the app download was done, closed iTunes then restarted the computer. When back from restart, I ran the Software Update (to bring it to 10.6.6) and let it do it's thing. Once the download was complete and installed, I restarted once again (just to be safe). Then I finally clicked the Mac App Store icon and voila! Able to get in without problems! Hope this helps! __________________ iPhone 4 MBP 13' iPod Classic 80GB 0 PBKILLER View Public Profile Find More Posts by PBKILLER Jan 12, 2011, 02:16 AM #20 kmpoboy2 macrumors 6502 Join Date: Jul 2010 Location: Puerto Rico Quote: Originally Posted by PBKILLER Hello All, I finally got the issue resolved. I have the Mac App Store Working. Here's what I did: OK, first I reformatted my HD. The original Snow Leopard disc that I have is version 10.6. So once I installed 10.6, I went straight to iTunes, and hit update. That brought iTunes to version 10.1 (this is without updating SL). I opened iTunes, signed in the store and downloaded a free app. After the app download was done, closed iTunes then restarted the computer. When back from restart, I ran the Software Update (to bring it to 10.6.6) and let it do it's thing. Once the download was complete and installed, I restarted once again (just to be safe). Then I finally clicked the Mac App Store icon and voila! Able to get in without problems! Hope this helps! +1 yeap! this worked for me also. Mac app store running perfectly now on both Macs. 0 kmpoboy2 View Public Profile Find More Posts by kmpoboy2 Jan 13, 2011, 01:34 PM #21 LuvMyTJ Thread Starter macrumors newbie Join Date: Jan 2011 Glad to hear some of you have solved the issue. My machine has to much on it to just reformat it. I am wondering if a restore from Time Machine a month ago has anything to do with it? 0 LuvMyTJ View Public Profile Find More Posts by LuvMyTJ Jan 22, 2011, 10:27 PM #22 sufferrar macrumors member Join Date: Feb 2010 Same problem here Got a 2day old Mac book air .. Update and can't get the app store running.. I will try the format and reinstall.. Hope this works. 0 sufferrar View Public Profile Find More Posts by sufferrar Jan 23, 2011, 12:36 AM #23 sufferrar macrumors member Join Date: Feb 2010 Success! Finally working. 0 sufferrar View Public Profile Find More Posts by sufferrar Jan 23, 2011, 03:31 PM #24 Hugh macrumors Demi-God Join Date: Feb 2003 Location: Erie, PA Have you guys try downloading the COMBO update to 10.6.6? The COMBO update might fox your problem. Be warned though, it's over 1gig. Hugh __________________ Hal 9000: You like your Macintosh better then me, Dave? 0 Hugh View Public Profile Find More Posts by Hugh Jan 23, 2011, 10:24 PM #25 sufferrar macrumors member Join Date: Feb 2010 Quote: Originally Posted by Hugh Have you guys try downloading the COMBO update to 10.6.6? The COMBO update might fox your problem. Be warned though, it's over 1gig. Hugh I tried this already. Made no difference. It seems that you need to download an app from iTunes before updating to 10.6.6 to get rid of the bug/glitch. I even reinstalled osx 10.6 without erasing the disk then downloading an app and then updating, but it did not work. Whatever is causing it will only get removed if you erase the disk. I can recall that this advice was given by some iPhone hackers when installing certain jailbreak apps on iPhone and iPad. When I read the solution, it clicked in my head that this could work. 0 sufferrar View Public Profile Find More Posts by sufferrar Page 1 of 2 1 2 > MacRumors Forums > Apple Applications > Mac Applications and Mac App Store « Previous Thread | Next Thread » Thread Tools Show Printable Version Display Modes Linear Mode Switch to Hybrid Mode Switch to Threaded Mode Search this Thread Advanced Search Posting Rules You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules Forum Jump User Control Panel Private Messages Subscriptions Who's Online Search Forums Forums Home News and Article Discussion MacRumors.com News Discussion Mac Blog Discussion iOS Blog Discussion iPhone, iPod and iPad iOS iOS 7 iOS 6 iOS 5 and earlier Jailbreaks and iOS Hacks iPhone iPhone Tips, Help and Troubleshooting iPhone Accessories iPhone Launch Meetups iPhone Wallpapers etc. iPad iPad Tips, Help and Troubleshooting iPad Accessories iPad Launch Meetups iPad Wallpapers etc. iPad Apps iPod touch iPod touch Accessories iPod Alternatives to iOS and iOS Devices Apple Applications iPhone and iPod touch Apps iPad Apps Mac Applications and Mac App Store Apple Hardware Desktops iMac Mac Pro Mac mini Notebooks MacBook MacBook Pro MacBook Air PowerPC Macs Apple TV and Home Theater Mac Peripherals Buying Tips and Advice Apple Systems and Services Mac Basics and Help OS X OS X Mavericks (10.9) OS X 10.8 Mountain Lion Mac OS X 10.7 Lion Mac OS X Server, Xserve, and Networking iCloud and Apple Services Windows, Linux & Others on the Mac Programming iPhone/iPad Programming Mac Programming App Store Business, Legal and Marketıng Special Interests Mac and PC Games Console Games Digital Audio Visual Media Design and Graphics Digital Photography Digital Video Web Design and Development Apple Collectors Distributed Computing Mac Community Community Discussion Apple, Industry and Internet Discussion Current Events Politics, Religion, Social Issues Picture Gallery UI Customization Site and Forum Feedback Mac Guides Private Forums Archive Wasteland Archives of Old Posts MacRumors News Discussion (archive) MacBytes.com News Discussion Buying Tips, Advice and Discussion (archive) Community Daily Tunes Site Discussion and Feedback Event Archives Macworld San Francisco 2008 Games General Mac Discussion Hardware Rumors iPhone Purchaser Meetups Leopard Event Meetups Mac Help/Tips Mac OS X 10.3 (Panther) Discussion Mac Scene Macintosh Computers MacRumors Old Skool Marketplace Archive 1 (Posts count) Marketplace Archive 2 iPhone Marketplace Archive Music Discussion New Mac Application Announcements Product Recommendations/Reviews Site News Switch Stories Web Design and Development (archive) Past Contests 1,000,000 Post Contest 2,000,000 Post Contest 3,000,000 Post Contest 4,000,000 Post Contest 5,000,000 Post Contest Ten Million Post Contest Similar Threads thread Thread Starter Forum Replies Last Post Getting rid of my friends mac app store account on my computer!! applerocks123 Mac Applications and Mac App Store 11 Nov 7, 2011 08:28 PM Help: Mac App Store says my FCPX was not purchased there; can't update! wlow3 Mac Applications and Mac App Store 1 Sep 20, 2011 07:54 PM Mac App Store reinstalling deleted apps SAdProZ Mac Applications and Mac App Store 3 Feb 11, 2011 02:54 PM Mac App Store fails to load completely - MBA 11" djp2 Mac Applications and Mac App Store 6 Jan 30, 2011 03:31 AM Apple Begins Accepting Mac App Store Submissions MacRumors MacRumors.com News Discussion 164 Nov 5, 2010 02:41 PM All times are GMT -5. 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