U-verse Voice Battery Backup Specifications - AT&T jQuery(document).ready( function() { jQuery('.custom_button, .hover_menu').mouseenter(function() { jQuery('.hover_menu').fadeIn('fast'); jQuery('.custom_button').addClass('active'); jQuery(this).data('in', true); jQuery('.hover_menu').data('hidden', false); }).mouseleave(function() { jQuery(this).data('in', false); setTimeout(hideMenu, delay); }); var delay = 400; function hideMenu() { if (!jQuery('.custom_button').data('in') && !jQuery('.hover_menu').data('in') && !jQuery('.hover_menu').data('hidden')) { jQuery('.hover_menu').fadeOut('fast'); jQuery('.custom_button').removeClass('active'); jQuery('.hover_menu').data('hidden', true); } } }); --> Pages Don't Look Right? For a better online experience, we recommend updating your current browser or using one of these: Close × Skip navigation Personal att.com att.net uverse.com Business Small Business Enterprise Business Wholesale Government About AT&T Wireless Coverage Maps Store Locations & Appointments Language Sitio en Español Other Language Sites Register , | Change Shop MyATT Support Wireless Billing & Account Billing & Account Usage (Data, Text, Minutes) Payment Options Travel & International GoPhone Device Setup Activate My Device How to Use My Device Unlock My Device Transfer My Contacts Device Help Troubleshoot My Device Damaged or Defective Device Lost or Stolen Device Block Calls Service Help Reset Voicemail Password AT&T Coverage Map Report Dropped Calls Suspend or Reactivate Service Cancel My Service Digital TV U-verse TV Support Set Up & Use Billing & Account Remote Controls Frequently Asked Questions More TV Services DIRECTV® DISH® Network Watch U-verse TV Online TV Repair Resources U-verse TV Troubleshooting All Troubleshooting Options Repair Appointment Status Popular Topics Passwords Changing Services Channel Line-up U-verse Equipment Return Internet U-verse Internet Support Set Up & Use Email Wi-Fi Billing & Account DSL High Speed Internet Support Set Up & Use Email Wi-Fi Billing & Account Internet Repair Resources DSL Troubleshooting U-verse Troubleshooting Popular Topics Passwords Internet Security Email Server Settings Wi-Fi Network Name & Password Email Password Change or Reset Home Phone U-verse Voice Support Set Up & Use Calling Features Billing & Account Frequently Asked Questions Home Phone Support Calling Features Billing & Account Frequently Asked Questions Repair Resources U-verse Voice Troubleshooting Home Phone Troubleshooting Popular Topics Passwords Changing Services Billing & Account Wireless Wireless Billing & Account Payment Options Wireless Bill Sample U-verse U-verse Billing & Account Payment Options U-verse Bill Sample Home Phone/Internet Home Phone Billing & Account Internet Billing & Account Payment Options Home Phone Bill Sample Popular Topics Forgot User ID Forgot Password Check AT&T Rewards Orders & Repairs Orders & Shipments Wireless U-verse Internet Home Phone Installation Appointments U-verse DSL Home Phone Repair Appointments U-verse Home Phone Troubleshoot & Resolve Wireless Phone & Device U-verse Issues Internet Troubleshooting Home Phone Issues Communities Customer Communities Wireless U-verse Internet All Customer Communities Contact Us We're Here To Help Contact Us Troubleshoot & Resolve Fraud Prevention AT&T Reward Center AT&T Store Locator Submit Wireless Digital TV Internet Home Phone Billing & Account Orders & Repairs Communities Contact Us U-verse® Voice Support --> Search AT&T Support --> Browse Support Topics --> Browse Support Topics Account Management - myAT&T Billing & payments Plans & services Uverse.com U-verse High Speed Internet U-verse TV U-verse Voice User Guides Text size: A A A Print U-verse Voice battery backup specifications Upon installation of your AT&T U-verse Voice service, you are provided with a backup battery (or batteries) to help maintain your digital home phone service in the event of a short disruption of electrical power to your home. Open all Battery Backup Unit (BBU) Use the tables below to identify which battery backup is required to support your U-verse Voice service setup and link to sites for battery purchase, support, and recycling information. Backup Batteries Battery Backup Unit (BBU) Optical Network Terminal (ONT) Intelligent Network Interface Device (iNID) Model number:Belkin: F6C127-BATChina Storage Battery: GP 1272Yuasa: NPW 36-12 Model number: GS Battery (USA), Inc. PX12072-HG or GT12080-HG Model number: Enersys: FiberSafe12 This is what your Wi-Fi gateway will look like. This is what your Wi-Fi gateway will look like. This is what your Wi-Fi gateway will look like. The above 3801 RG (or WG) requires a REV B type battery backup. (See below for details.) The above 3801 RG (or WG) requires a REV B type battery backup. (See below for details.) The above 3800 RG (or WG) can use either REV A or B type battery backup. (See below for details.) The above 3800 RG (or WG) can use either REV A or B type battery backup. (See below for details.) The above Motorola NVG510 RG (or WG) must use REV B battery backup. (See below for details.) The above 3600 RG (or WG) can use either a REV A or B battery backup. (See below for details.) Your battery backup equipment will look like one of the images below.REV A (above)REV B (above) Your battery backup equipment will look like one of the images below. Your battery backup equipment will look like the image below. Your battery will look like the image below. Your battery will look like one of the images below.PX12070-HG (above)GT12080-HG (above) Your battery will look like the image below. View general battery informationTo purchase a new battery or for the owner's manual, contact Belkin at 866.539.5791, or visit their website at www.belkin.com/gatewaybattery.Visit the Belkin site for recycling information. View general battery informationTo purchase a new battery or for the owner's manual, contact GS Battery (USA) Inc at 800.472.2879, or visit their website at www.gsbattery.com/webstore.Visit the GS Battery site for recycling information. View general battery informationTo purchase a new battery or for the owner's manual, contact EnerSys at 866.327.5755, or visit their website at www.fibersafebattery.com.Visit the EnerSys site for recycling information. Historically, telephone service has been powered by electrical power within the telephone network. Your AT&T U-verse Voice service, including 911 dialing, requires electrical power and will not function during a power outage without battery backup power at your premises; therefore, you must at all times maintain a working backup battery for both your Wi-Fi gateway, Optical Network Terminal (ONT) (if applicable, please see below), and Intelligent Network Interface Device (iNID) at your premises. You are solely responsible for monitoring the RG (or WG), ONT (if applicable), and iNID backup batteries to determine when they require replacement and replacing and recycling used batteries in accordance with manufacturer or vendor directions. You are solely responsible for obtaining and maintaining backup batteries or other sources of power for any cordless phones you use with your U-verse Voice service. AT&T shall have no liability for the failure of your service to function during a power outage, including failure due to the absence or insufficiency of battery backup power. In the event of a power outage, you should ensure you have one corded single-line, touchtone phone connected directly to the AT&T U-verse Wi-Fi Gateway or your in-home wiring and the RG/WG battery backup connected to the RG/WG. (Rotary/pulse phones do not work with AT&T U-verse Voice service.) If you connect more than one corded phone, it will use more power; if you connect a cordless phone, it will not function without a separate battery backup, and not all cordless phones are so equipped. You should not connect the iNID backup battery to any device other than the AT&T U-verse iNID or use it with any service other than your AT&T U-verse Voice service, and you should always have an alternative means of dialing 911, such as via a cellular telephone. If you have a monitored home alarm or monitored medical device that uses AT&T Voice or Internet service as the communications pathway, your monitored alarm will not function during a power outage without battery backup power for your AT&T voice or Internet service, as applicable. If you have a monitored home alarm or a monitored medical device, you should never plug a multi-line phone directly into the RG (or WG) - it could interfere with the alarm signals. You should not connect the RG battery backup to any device other than the AT&T U-verse RG (or WG) or use it with any service other than your AT&T U-verse Voice service, and you should always have an alternative means of dialing 911, such as via a cellular telephone. The RG (or WG) or iNID battery backup will not power cordless phones, home alarm panels, or other equipment, such as telecommunications devices used to assist customers with disabilities, that are connected to the telephone line and require electricity from the customer's premises. Wi-Fi gateway battery backup A backup battery is provided for the Wi-Fi gateway when you order U-verse Voice service. The technical specifications for the gateway battery backup are: Battery (@ 77 degrees F): Type/Rating 12V/7.2Ah F2 Faston connectors and a size not to exceed 5.94" Length x 2.56" Depth x 3.7" Height. Typical battery Recharge Time 18 hours for a new and fully depleted battery at normal indoor temperature. Typical Backup Time four hours - With a new, fully charged, CSB - or YUASA-branded battery or other battery recommended or supplied by Belkin, with one corded single-line, touchtone phone connected to the AT&T U-verse Wi-Fi Gateway directly or through your in-home wiring, and with no other equipment and no service other than AT&T U-verse Voice service drawing power from the RG battery backup. Actual results will vary, depending, among other things, on battery age, usage patterns, and environmental conditions. Additional limitations: Please note that AT&T U-verse Voice will work only in your home. You will not be able to make any calls, including 911 calls, from any other location, even if you move the Wi-Fi gateway or an external Telephone Adapter (TA) to the new location. For more information see the Belkin Owner's Manual. Broadband Network AT&T U-verse Voice is provided to you over a broadband (Internet Protocol or IP) network. If there is a broadband network outage, your AT&T U-verse Voice service will not function and you will not be able to make 911 calls with this service. AT&T recommends that you always have an alternative means of accessing 911 during a broadband outage, such as via a cellular phone. The ONT is a box typically located on the side of your house or in your garage, where AT&T's fiber network terminates. Please refer to the table above to determine whether you have an ONT. The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T installs an initial power supply box for the ONT when the first resident at a premise orders AT&T services. The ONT power supply box converts the AC power in your home to the DC power required by the ONT. AT&T U-verse Terminal Backup If you have a Wi-Fi gateway inside your premises, you may also have an Optical Network Terminal (ONT) which is a box typically located on the side of your house or in your garage, where AT&T's fiber network terminates. All of the following information only applies if you have an ONT. Please refer to the pictures below in the AT&T U-verse Terminal Backup section to determine whether you have an ONT. Optical Network Terminal Your AT&T voice and Internet services require electrical power from your home to operate. Electricity from your home powers the Optical Network Terminal (ONT), an equipment box where AT&T's fiber network terminates and inside wiring for your home originates. AT&T provides a Power Supply Unit (PSU) for the ONT, which can be placed within 100 feet of the ONT and is installed inside your home or garage. AT&T supplies an initial backup battery in the PSU for the first resident of the premises where AT&T services are installed. All subsequent backup batteries are the responsibility of the customer at the premises. If you are not the first resident, you will not have an initial backup battery from AT&T; therefore, you should check the PSU for the presence and status of a backup battery and place/replace if necessary. If a power outage occurs, you will not be able to make or receive calls, including 911 calls, unless you have battery backup power for the ONT. During a power outage, if you wish to conserve battery power for making and receiving necessary calls, you should avoid making unnecessary calls and not use AT&T Internet service. To conserve battery backup power for emergency calls, you should not use Internet services, U-verse TV or make unnecessary voice calls during a power outage. The ONT battery backup will not power cordless phones, home alarm panels, or other equipment, such as telecommunications devices used with monitored medical equipment to assist customers with disabilities, that are connected to the telephone line and require electricity from the customer's premises. Backup Battery for ONT You are responsible for monitoring the backup battery and will need to replace it when necessary. AT&T shall have no liability for the failure of your service to function during a power outage, including failure due to the absence or insufficiency of battery backup power. For ONT battery replacement and recycling please contact GS Battery (USA) Inc. at 800.472.2879 or www.gsbattery.com. Be sure to have the battery model number, which is PX12072-HG or GT12080-HG, and the warranty date, which is located on the label on the side of the battery. The battery number is also located on the label on the side of the battery. AT&T does not supply replacement batteries. When equipped with a new, fully charged backup battery, the PSU will provide four to eight hours of battery backup power. Actual results will vary, depending, among other things, on battery age, usage patterns, and environmental conditions, including temperature extremes and fluctuations. Batteries must be of the 12 volt - 7.2 or 8 Amp hour variety with F2 Faston connectors and a size not to exceed 6.05" Length x 2.6" Depth x 4.05" Height. Portable generators with 120 volt outlets and extension cords will power the PSU in the event of extended power outages. See manufacturer details for operating and safety procedures when using a portable generator. Other 120 volt PSU backup solutions may be available at certain home and electronics stores (e.g., Uninterruptible Power Sources (UPSs) and Duracell Standby Power Plugs). Information regarding where replacement batteries can be purchased is listed below. Locations where batteries are available are subject to change. Replacement Battery Model Number:GS Battery (USA), Inc.: GT12080-HG Consumer Batteries are commercially widely available at retail locations such as: GS Battery (USA), Inc. 800.472.2879 (AT&T recommended provider) www.gsbattery.com Batteries Plus Radio Shack Sears Amazon (via Internet) Determine the Power Supply Unit (PSU) type On the front of Power Supply Unit (PSU) is a label that shows the Serial Number designated by S/N. If the S/N starts with DAE this is a Delta PSU. If the S/N starts with CYB this is a CyberPower PSU. Two models that look the same are the APC PowerShield PSUs. To determine the model number, loosen the screws in the battery compartment located at the bottom left of the PSU, lift the PSU up, and look at the model number on the back of the unit. How to determine when to replace your ONT battery Delta One Piece PSU: There are status lights on the front right of the Delta One Piece PSU. Refer to the Replace Battery and Missing Battery status lights. The Replace Battery status light will be red if the battery needs to be replaced. An audible alarm will also sound, with one beep every 15 minutes, when the battery needs to be replaced. When the power supply begins using battery power, it will beep once and then remain silent. While running on battery power, if the battery begins to run low, the alarm will beep four times per minute. The alarm can be silenced for 24 hours by pushing the blue button on the front of the power supply. The Missing Battery status light will be green if no battery is connected to the power supply. Delta Two Piece PSU: There are status lights on the front right of the Delta Two Piece PSU. Refer to the Replace Battery status light - third down from the top. It will be red if the battery needs to be replaced or if it is missing. An audible alarm will also sound, with one beep every 15 minutes, when the battery needs to be replaced. To determine if the battery is missing, open the door and look for a battery; there is no audible alarm for a missing battery. When the power supply begins using battery power, it will beep once and then remain silent. While running on battery power, if the battery begins to run low, the alarm will beep four times per minute. The alarm can be silenced for 24 hours by pushing the blue button on the front of the power supply. CyberPower PSU: There are status lights on the front right of the CyberPower PSU. The Replace Battery status light on the right will be red if the battery needs to be replaced. An audible alarm also will sound, with two beeps every three minutes when the battery needs to be replaced. While running on battery power, if the battery begins to run low, the alarm will beep four times every two minutes. The alarm can be silenced for 24 hours by pushing and holding the blue button on the front of the power supply for three seconds. This unit also has a Missing Battery status light, which will be red if no battery is connected to the power supply. APC PowerShield PSU Model # CP24U12: There are status lights on the front right of the APC PSU. Refer to the Battery Status light. It will be red if the battery needs to be replaced or if it is missing. There is no audible alarm on this unit. To determine if the battery is missing, open the door and look for a battery. APC PowerShield PSU Model # CP27U13: There are status lights on the front right of the APC PSU. Refer to the Battery Status light. It will be red if the battery needs to be replaced or if it is missing. An audible alarm will also sound, with one beep every 15 minutes, when the battery needs to be replaced. To determine if the battery is missing, open the door and look for a battery; there is no audible alarm for a missing battery. Replacing the ONT battery: Open the door, carefully pull the battery off the shelf and remove the black and red wires. Connect the black (-) and red (+) wires onto the new battery noting the proper battery polarity. Slide the new battery onto the shelf and secure. Close the door. For more information see the owner's manual: http://www.att.com/support_media/images/pdf/phone/Delta_One_Piece_PSU.pdf http://www.att.com/support_media/images/pdf/phone/Delta_Two_Piece_PSU.pdf http://www.att.com/support_media/images/pdf/phone/CyberPower_PSU.pdf http://www.att.com/support_media/images/pdf/phone/APC_PowerShield_CP24U12_PSU.pdf http://www.att.com/support_media/images/pdf/phone/APC_PowerShield_CP27U13_PSU.pdf Was this solution easy to find? Yes No Was this solution helpful? Yes No U-verse Voice battery backup specifications Help from Community Discussions Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)The battery backup is designed to beep when it is running on its own battery power. 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